We accept returns of stock merchandise for credit or exchange within 30 days of the original shipment date. Prior authorization is required: please contact us first with your order number, the items you want to return, and the reason.

- Items must be unused, unopened, and in resalable condition.

- You are responsible for return shipping costs.

- A 15% restocking fee applies to all returned merchandise.

- Custom-made products are not returnable unless the order was damaged or lost in transit, or we made a customization or spelling error.

Email: sales@ShachihataUSA.com | Phone: (800) 541-9719 ext. 1. Read the full policy here.

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