Shachihata, Inc. (U.S.A.) accepts returns of stock merchandise under the following circumstances. Prior authorization from Shachihata, Inc. (U.S.A.) is required, and you must contact Shachihata, Inc. (U.S.A.) in advance and provide the order number (provided at checkout), the items to be returned and the reason for the return, subject to approval by Shachihata, Inc. (U.S.A.). Shachihata, Inc. (U.S.A.) will provide instructions for the procedure for exchange or credit issuance. Credit or exchange is not allowed on any merchandise after 60 days following the original shipment date.
Condition of Return
Merchandise must be in good and resalable condition. Shachihata, Inc. (U.S.A.) is unable to accept returns or exchanges in the following cases:
- Products that have been used or opened
- Products that show signs of use
- Products that cannot be returned or exchanged under applicable laws and regulations.
Shipping Cost
As the customer, you are responsible for return shipping costs.
Refund Method
Credit or exchange within 60 days of original shipment date.
Restocking Fee
A 15% restocking charge applies to all returned merchandise.
Exceptions and Exclusions
Shachihata, Inc. (U.S.A.) does not accept returns on custom-made products, except under the following conditions:
- The order was damaged or lost during transit.
- A customization or spelling error was made by Shachihata Inc. (U.S.A.).
Contact Information
If you have any questions about our return policy, you may contact us using the information below:
Email: info@ShachihataUSA.com
Phone: (800) 541-9719 x. 1