Thank you very much for shopping with Shachihata! We specialize in stamps, markers, and creative supplies, and we're committed to ensuring that your order is delivered promptly and safely.
Order Processing Time
Orders are typically processed within 1–3 business days. Orders are not shipped on weekends or public holidays. Please note that processing times may be slightly extended during high-demand periods.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Priority Shipping: 1–2 business days
Please note that delivery times may vary due to carrier-related delays and regional conditions.
Packaging
We take extra care to securely package all products, including stamps and markers, to prevent damage or ink leakage during transit.
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipment confirmation email with tracking information, allowing you to monitor your delivery.
Domestic & International Shipping
We currently ship only within the United States through this website.
International customers may find further ordering instructions by clicking here.
Shipping Restrictions
Certain marker types (such as alcohol-based markers) may be subject to shipping restrictions depending on regional regulations and carrier policies.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. We will then coordinate with the carrier to resolve the issue and arrange a replacement or refund when applicable.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: info@ShachihataUSA.com
Phone: 800.541.9719 x. 1