Frequently Asked Questions

Yes, we provide competitive pricing on bulk orders. Contact us for a custom quote.

Once your package is shipped, you will receive a confirmation email with your order number.
You can use this number to check the status of our order on our website.

Government agencies and tax exempt organizations, please contact our customer service at 800-541-9719 ext. 1.

Yes, although all changes must be made by email prior to the shipping of your product or the start of production (if applicable).

All cancellations must be submitted by email prior to the shipping of your product or the start of production (if applicable).

Xstamper® Pre-Inked Stamps

• Crisp, high-resolution impressions
• Quiet and smooth stamping
• Compact design

ClassiX® Self-Inking Stamps

• Fast and efficient for repeated use
• Easy to re-ink or replace pads
• Durable for heavy-duty use

Xstamper pre-inked rubber stamps will last up to 50,000 impressions before re-inking. ClassiX self-inking stamps will last up to 7,000 impressions before re-inking. Re-inking is quick and easy.

Yes, you can customize your stamp with:

• Business name and address
• Logo or artwork
• Signature
• Custom text and layouts

Proofs are provided upon request. You can also proof your order prior to submitting your order.

Simply upload a 600 dpi black and white TIFF image when ordering your stamp.

Reordering is easy:

• Provide your previous order details via email.
• Or re-upload your original design.

•  Production: 1–2 business days. 
• Shipping: Depends on your location and delivery option. 

Our team is here to help you select the perfect product for your needs. Contact us anytime for assistance.
Contact Us

It depends on the type. Permanent markers write on metal, glass, plastic, and wood. Paint markers work onvirtually anysurface, including concrete and wet surfaces. Specialty markers are available for fabric, laundry, gardening, and more.

Yes. Our whiteboard and water-based marker lines are low-odorand , making them well suited for classrooms and educational use.

Store markers horizontally with the cap firmly on. This keeps the ink flowing evenly through the nib and prevents drying. Keep them out of direct sunlight and extreme temperatures.

Custom orders are typically produced within 1-2 business days, then shipped. Shipping time will depend on your chosen method at checkout. See our Shipping Policy for full details.

Through this site we currently ship only within the United States. International customers can find local distributors at artlineworld.com/wtb.

Once your order ships you'll receive a confirmation email with a tracking number and link. You can also track via the Track My Order page using your order number and email.

First Class Mail, Priority Mail

Please see our returns and exchange policy here.

Xstamper stamps are warranted against defects in workmanship and materials for as long as you own the stamp, under normal usage and with proper care. See our Warranty Policy for the full terms.

Call us at (800) 541-9719 ext. 1 to start the process. We'll guide you through shipping the product back. Once received, Shachihata will repair or replace the stamp within 10 days at no charge under the warranty terms.

Click the account icon in the top-right of any page and choose Register. You'll be able to track orders, save designs, and re-order quickly from your dashboard.

Email info@ShachihataUSA.com or call (800) 541-9719 x. 1. You can also use our Contact form - we typically respond within 1-2 business days.

Yes - a downloadable PDF catalog is available from the Products section in our footer. For wholesale or custom catalogs, contact us.