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Returns and exchanges of stock merchandise require prior authorization. Contact us in advance with your order number, the items to return, and the reason. Approval is required before anything is sent back.

• Credit or exchange is available within 60 days of the original shipment date.
• Merchandise must be unused, unopened, and in good, resalable condition.
• A 15% restocking fee applies to all returned merchandise.
• Return shipping costs are the customer's responsibility.
• Custom-made products are non-returnable, except when the order was damaged or lost in transit, or we made a customization or spelling error.

Questions about a return? Email info@ShachihataUSA.com or call (800) 541-9719 x. 1.